Return & Refund Policy
At AjaraGems, customer satisfaction is our priority. We ensure that all our products undergo strict quality checks before shipping. However, if you receive a damaged or incorrect item, we offer a hassle-free return and replacement process. Please review our policy below for details.
1. Return & Replacement Period
📅 Customers must inform us within 7 days of receiving their order if they wish to initiate a return or replacement.
📩 To request a return, contact us via WhatsApp or Email with your order details.
Whatsapp : 8287170041
Email : ajaragems@gmail.com
2. Return Process
✅ Step 1: Provide an Unboxing Video
- A clear and unedited unboxing video is mandatory for insurance and verification purposes.
- The video must start before opening the package and should clearly show the item inside.
✅ Step 2: Verification by Our Team
- Our team will review the video and confirm the eligibility for a replacement.
- The item should be unused and in its original packaging.
✅ Step 3: Replacement or Credit Note
- If the request is approved, we will send a replacement at the earliest.
- If the same product is unavailable, we will issue a credit note that can be used to purchase any other item from our store.
3. Important Notes
🚫 No Refunds: We do not offer cash refunds. Only replacements or store credit are provided.
🔄 Return Shipping: Customers may be required to ship the item back in case of replacement. Shipping costs will be covered by us only if the issue is due to damage or an incorrect item.
💎 Final Sale Items: Customized jewelry or personalized pieces are non-returnable unless damaged upon arrival.
For any return-related queries, contact us at Whatsapp : 8287170041
Email : ajaragems@gmail.com
Thank you for shopping with AjaraGems! 💖✨